FAQ
Questions.
How accurate are the wait times?
Accuracy depends on report volume — the more contributors at a facility, the tighter the estimate. Every displayed time includes a confidence score from 0–100 so you always know how much to trust it. During beta we'll be actively seeding data and recruiting reporters at target facilities to ensure useful signal from day one.
Is this really anonymous?
Yes. Canary uses a device token — a random identifier stored only on your device — and never asks for your name, email, or any personal information. No account is required to submit a report. We store no PII, ever.
How does the geofence trigger work?
Canary monitors a small radius around tracked facilities. When you've been near a facility for at least 5 minutes and then leave, the app sends a single prompt asking how long you waited. You can dismiss it instantly or disable geofence prompts entirely in settings. Location is used only to trigger the prompt — it's never uploaded or stored.
When is the app available?
We're targeting a TestFlight beta launch in NYC in 2026. If you join the waitlist above, we'll notify you directly when access opens. Android will follow shortly after the iOS beta.
Which facilities are tracked?
At launch we'll cover emergency rooms and urgent care centers across New York City, starting with the highest-volume facilities. The facility list will expand based on where our contributors are reporting from.
Can someone game the wait times?
The trust scoring system is specifically designed to prevent this. New reporters start with a low trust weight (0.10) that only increases with a track record of accurate reports. Outlier detection flags reports that deviate significantly from established baselines before they're blended into the estimate. A single bad actor has minimal impact on the final number.
What's the difference between ER and urgent care?
Canary tracks both. ERs handle life-threatening emergencies and are legally required to see everyone; wait times vary enormously. Urgent care centers are faster for non-emergency situations and don't require appointments. Canary shows both and lets you filter by type so you can make the right call for your situation.